Privacy Policy - ReuxAI
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Privacy Policy

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ReuxAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.reuxai.com or engage with our AI automation services.

We respect the privacy of our clients and their customers. As a UK-based agency, we adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you ("Personal Data").

A. Information You Provide to Us

  • Identity Data: Name, business name, job title.
  • Contact Data: Email address, telephone number, physical business address.
  • Operational Data: Information regarding your current business workflows, call volume, and administrative processes provided during audits or onboarding.
  • Communication Data: Content of messages sent through our web forms, chatbots, or email.

B. Information Collected Automatically

When you access our website, we may automatically collect:

  • Device Data: IP address, browser type, operating system.
  • Usage Data: Pages visited, time spent on pages, and referring website addresses (via Cookies).

2. How We Use Your Information

We use your data to provide and improve our AI automation services. Specifically:

  • Service Delivery: To configure AI callers, chatbots, and automation workflows tailored to your business.
  • Communication: To send booking confirmations, audit reports (video analysis), and administrative updates.
  • AI Processing: To train and optimize the specific AI models used for your account (e.g., refining the script for your AI receptionist).
  • Marketing: To send you information about our services that may be of interest to you (you may opt-out at any time).

3. Use of AI and Automated Decision Making

Our core service involves the use of Artificial Intelligence (AI) technologies.

  • Chatbots & Voice AI: Data input into our AI systems (such as call transcripts or chat logs) is processed to generate responses and qualify leads.
  • Third-Party LLMs: We utilise enterprise-grade Large Language Models (such as OpenAI) via secure APIs. Data sent to these providers is for processing purposes only and is subject to strict data processing agreements.

4. Data Sharing and Disclosure

We do not sell your Personal Data. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf, including:
    • LeadConnector / HighLevel: Our CRM and automation infrastructure provider.
    • AI Model Providers: For natural language processing (e.g., OpenAI).
    • Cloud Hosting: For secure data storage.
  • Legal Obligations: If required by law, court order, or government regulation.

5. International Data Transfers

While we are UK-based, some of our third-party service providers (such as LeadConnector) are based in the United States. We ensure that any data transfer adheres to the UK GDPR, utilising safeguards such as the UK International Data Transfer Agreement (IDTA) or ensuring providers participate in the UK-US Data Bridge framework.

6. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Right to Access: Request copies of your personal data.
  • Right to Rectification: Request correction of inaccurate information.
  • Right to Erasure: Request deletion of your data ("Right to be Forgotten"), subject to legal retention requirements.
  • Right to Restrict Processing: Request that we limit how we use your data.
  • Right to Object: Object to processing of your data for direct marketing.

To exercise these rights, please contact us at [email protected].

7. Security of Your Data

We use administrative, technical, and physical security measures to help protect your personal information. This includes end-to-end encryption for data in transit and strict access controls for our internal team.

8. Cookies

We use cookies to improve your experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

ReuxAI
Email: [email protected]
Location: United Kingdom