Cookie Policy

This Cookie Policy explains how ReuxAI ("we", "us", and "our") uses cookies and similar technologies to recognise you when you visit our website at www.reuxai.com. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

1. What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, ReuxAI) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., interactive scheduling widgets, analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

2. Why do we use cookies?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties.

The specific types of first and third-party cookies served through our Website and the purposes they perform are described below:

A. Strictly Necessary Cookies

These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the website to you, you cannot refuse them without impacting how our website functions.

B. Analytics and Customisation Cookies

These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customise our Website for you.

C. Advertising & Targeting Cookies

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

3. Third-Party Functionality (GoHighLevel & LeadConnector)

Our website is powered by GoHighLevel (GHL) and utilises LeadConnector for specific integrations. These third parties set cookies to enable the following critical features:

A. Website Hosting & Chatbot (GoHighLevel)

Our website is hosted on the GoHighLevel platform. Additionally, the AI Chatbot you see on our site is provided by GHL. Cookies are used to:

• Maintain the security and stability of the website hosting environment.
• Preserve your chat history and context as you navigate between pages, ensuring the AI assistant remembers your conversation.

B. Forms & Calendars (LeadConnector)

We use LeadConnector (a GoHighLevel entity) to power our contact forms and appointment scheduling calendars. When you interact with these tools, cookies are used to:

• Maintain your session during the booking process to prevent errors.
• Remember your contact details to auto-fill forms for your convenience.
• Attribute your submission to the correct marketing source (e.g., Google Ads, Social Media) so we know how you found us.

4. How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in our cookie banner or by setting or amending your web browser controls to accept or refuse cookies.

If you choose to reject cookies, you may still use our website though your access to some functionality (specifically the booking calendar and chatbot) may be restricted.

To learn more about managing cookies in your specific browser, please visit the browser developer's website (e.g., Chrome, Safari, Firefox, Edge).

5. Updates to this Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

6. Contact Us

If you have any questions about our use of cookies or other technologies, please contact us at:

ReuxAI
Email: [email protected]
Location: United Kingdom